Frequently Asked Questions
We hope this FAQ will answer most of your common questions.
However, if it does not, feel free to drop us an email.
Q1. I’m healthy, why do I even need iEmergency or iEmergency Pro?
Q2. Can you give me an example where I would need iEmergency?
Q3. Will emergency personnel really look at my cell phone?
Q4. I don’t have an iPhone, how can you help me?
Q5. If I lock my iPhone, how can the hospital access iEmergency?
Q6. How can iEmergency help me during a 911 call?
Q7: Shouldn’t my hospital have all my records?
Q8. Why should I provide a list of my medications?
Q9. Shouldn’t the hospital have my medications on file?
Q10. I'm having problems getting the field for bloodtype, DOB
Q11. I'm having problems finding the field for Power of Attorney
Q12. How do i change the alert button from 911 to 999 or 211 or something for my country?
Q13. How do I access the address book when using iEmergency (not iEmergency Pro)?
Q14. I upgraded my Phone and it puts the wallpaper in my background. how do i change this?
Q1. I’m healthy, why do I even need iEmergency?
Research carried out by Vodafone that showed that fewer than 25% of people carry any details of who they would like telephoned following a serious accident!
Even in this modern age of cell phones and computers, the medical infrastructure still hasn’t come into the digital age completely. As a result, universal healthcare doesn’t exist in a form where you can go to any hospital and get your records. In fact, most hospitals have incompatible record systems and it would be extremely unlikely that doctors would have access to your data in a timely manner.
This is why we provide iEmergency+ and a FREE medical ID card.
Q2. Can you give me an example where I would need iEmergency?
Take the following two possible scenarios:
1. You are travelling in a foreign country on business and you get into an accident
2. You get into a car accident and are currently injured and unconscious
In both these scenarios;
· Would the police or hospital know whom to contact?
· Does your wallet or purse indicate whom to call in case of emergency?
· If you have any medical conditions, how would they know?
· What if you were allergic to medication, this could be the difference between life and death
As a result, you need to take action! Be Prepared.
Q3. Will emergency personal really look at my cell phone?
The short answer is YES!
Yes. Medical personal are trained to look for medical ID bracelet, wallets, purses for information. Since the terrorist attacks of 9-11 and terrorist attacks in Europe, first responders now look at phones for information. It is always safe to have an ID card in your wallet and to have iEmergency+ on your phone.
· http://www.msnbc.msn.com/id/8744626
· http://www.cnn.com/2008/HEALTH/02/07/ep.if.i.die/index.html
In addition, we are asking YOU to spread the word about iEmergency+ and our FREE Medical ID Card. Spread the Word, Save a Life!
Q4. I don’t have an iPhone, how can you help me?
We recognize that not everyone has an iPhone (although we think everyone should).
This is one of the reasons we are encouraging everyone to download the Medical ID Card and to send an email to 10 of their closest friends and family. We also recommend that if you carry a USB stick, it is always safer to carry additional medical information whenever possible.
Q5. If I lock my iPhone, how can the hospital access iEmergency?
Much of your private information is on your iPhone. As a result, you don’t want to just give anyone your unlock code. So we have two options:
1. Use the Wallpaper Creator and it will add your emergency contact information. You should tell this emergency contact your UNLOCK code.
2. We provide the FREE Medical ID Card. This card has a section to add your UNLOCK code. As a result, as the first responders go thru your personal effects, they will find the UNLOCK code.
Q6. How can iEmergency help me during a 911 call?
To speed patient care the paramedics need to know your current medical history, if you have any allergies to medications, and what medications you are currently taking. The faster they get this information the faster you will be treated. If they arrive and you are unconscious they can quickly get this information.
Q7: Shouldn’t my hospital have all my records?
In a perfect world, there would be a national system in which each hospital and doctor is connected. In this world, a patient would arrive at a hospital (s)he had never visited, and all of his records would be available. However, this isn’t a perfect world and it’ll take a few more decades until this even comes close. Currently, most hospitals have incompatible systems and it could take hours to get your medical information. That delay could mean the difference between life and death.
The worst-case scenario is that you are travelling outside the country and no one has any information about you. In the near best-case scenario, you are delivered to a nearby county hospital [most emergencies are delivered to county hospitals first) and it would take hours to figure out what medical conditions you have.
Q8. Why should I provide a list of my medications?
If you're sick enough to call 911 multiple times for your condition, there's a good chance you have a list of medications for that condition.
Q9. Shouldn’t the hospital have my medications on file?
The ambulance will take you to the nearest hospital, not necessarily to the doctor you regularly visit. Even if hospital has your medications on file, it can take a while before the available doctors and nurses get access to the information. In an emergency situation, you want the doctors and paramedics to have the most information as quickly as possible.
This is why iEmergency has a medical section for all your medical history.
Q10. Where do I put my Blood type
The initial release of iEmergency did not have blood type of DOB (Date of Birth) because most hospitals in North America will automatically check for blood type. However, due to customer requests, we have added this ability into the medical history. However, this feature occurred after version 1.2 as shown in the photo below:
Anyone who initially installed with version 1.1 or 1.2 may need to delete and re-install the application to take advantage of these new field.
Q11. Where do I find the Power Attorney Field
The power of attorney field is located in the Contacts Tab under Medical Contacts.
Q12. How do i change the alert button from 911 to 999 or 211 or something for my country?
Since this is considered a 1-time setting. We have it set outside the app where we set all the other settings. Go to "Settings" which looks like the image below:
Under this app, change the iEmergency settings as shown below:
Q13. How do i access the addressbook?
Press on the brown address book button on the right side. See photo below with circled button
Q14) I upgraded to iOS4 and the background is the same as my lock screen.. how do i change this?
iOS 4.0 is the first version of Apple's mobile operating system that allows you to set a home screen wallpaper on the iPhone and iPod touch. You can choose your wallpaper from Apple's stock images included with the OS, or you can select an image from your Photo Roll or any image folder on your iPhone. Selecting your wallpaper couldn't be easier -- we show you how in seven simple steps: